HSS Rehabilitation Network Patient FAQ

• What is the HSS Rehabilitation Network?
• How are the practices within the Rehabilitation Network associated with Hospital for Special Surgery?
• What criteria are met by these practices in order to become Network members?
• Once a practice is accepted into the Network, are they ever reevaluated to ensure that the standards are being maintained?
• Do you have to be a patient at Hospital for Special Surgery in order to use the Network?
• Which of these practices is the most suitable for me?
• How do I know which of these practices accepts my insurance?
• There’s a therapy practice in my neighborhood, how do I know whether or not it’s a part of your Network?

Q: What is the HSS Rehabilitation Network?

A: The HSS Rehabilitation Network is a hospital-based network of preferred rehabilitation providers. The Network is a community focused, patient driven referral service for the continuation of outpatient therapy, addressing the needs of patients who cannot utilize the Hospital for their rehabilitation. With a growing membership of over 100 practices throughout the Tri-State area, the Network aims to provide patients with access to the highest level of rehabilitative care where it’s most convenient, close to their home or place of business.

Q: How are the practices within the Rehabilitation Network associated with Hospital for Special Surgery?

A: The HSS Rehabilitation Network works with community based physical therapy practices in order to offer patients the highest level of ongoing care in their area.  Each member of our Network is independently owned and operated; none of our member’s practices are owned or operated by the hospital, and our Network members are not employees of HSS.

Q: What criteria are met by these practices in order to become Network members?

A: Network members are selected on the basis of their credentials and facilities through an application process. Our membership criteria was designed with the patient in mind, to ensure both quality and continuity of care. Such factors as scope of service and clinical experience are carefully considered.

Q: Once a practice is accepted into the Network, are they ever reevaluated to ensure that the standards are being maintained?

A: Yes, to ensure that members uphold a consistent level of quality, each member’s practice is revisited every 18 months by an HSS site visit surveyor.

Q: Do you have to be a patient at Hospital for Special Surgery in order to use the Network?

A: No, the Rehabilitation Network’s services are open to everyone. However, as is always the case when you are seeking physical therapy, you will need a medical prescription from your referring physician in order to receive treatment.

Q: Which of these practices is the most suitable for me?

A: We offer a number of ways to help you find the most suitable Network practice for you. On our home page you’ll find a list with the names, addresses, and contact information for every practice within the Network. For your convenience, the practices are arranged according to location. For more detailed information, contact us at 212.606.1317 and we’ll gladly assist you in your selection. Of course you are also welcome to call a practice you’re considering directly.

Q: How do I know which of these practices accepts my insurance?

A: If you call us at 212.606.1317, we can direct you towards a Network practice that accepts your insurance. However, as coverage changes frequently, you will need to verify that the practice accepts your particular insurance when you call to make an appointment.

Q: There’s a therapy practice in my neighborhood, how do I know whether or not it’s a part of your Network?

A: Only those practices listed on our home page are Network members.  Each practice also has a plaque in their office identifying them as participating members. While the Network staff gladly offers personal assistance in selecting a practice within our membership, we cannot give information on therapy practices outside of our Network.